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Refund policy

 

Return & Refund Policy

At Flavours of Kitchen by SUMER CHAND TARA CHAND, we are committed to providing high-quality, pure wood-pressed oils that meet the highest standards. While we strive for perfection in every product, we understand that unforeseen issues may arise during delivery. To ensure transparency and clarity, we have outlined our return and refund policy below. Please read carefully to understand the terms and conditions regarding returns and refunds.

Due to the perishable and consumable nature of our products, we regret to inform you that we do not accept returns. Once a product has been delivered and accepted by the customer, it cannot be returned under any circumstances. This policy helps us maintain the highest levels of hygiene and quality control, ensuring that every bottle of oil you receive is fresh and untainted. We urge our customers to thoroughly check the product information and descriptions on our website before placing an order to avoid any misunderstandings.

Refunds for Damaged or Defective Products

At Flavours of Kitchen by SUMER CHAND TARA CHAND , we take great care in packaging and shipping our products to ensure they arrive in pristine condition. However, if a product is damaged during transit or arrives in defective condition, we offer a refund under the following conditions:

  1. Video Proof of Unpacking: To be eligible for a refund due to damage or defect, customers are required to provide video proof of the product being unpacked. The video must clearly show:

    • The sealed packaging of the product as it arrives.
    • The process of unpacking the product.
    • The visible damage or defect in the product immediately upon unboxing.

    This requirement helps us validate the claim and address any issues promptly with our delivery partners.

  2. Reporting the Issue: Customers must report the issue within 24 hours of receiving the product by contacting our support team at support@flavoursofkitchen.com. Along with the video, please provide the following information:

    • Order number
    • Product details
    • A clear description of the issue

    Our customer service team will review the claim, and if approved, a full refund will be processed. The refund will be issued to the original payment method used for the purchase.

  3. Non-Refundable Conditions:

    • Missing Video Proof: Claims without video evidence of unpacking will not be eligible for a refund.
    • Damage Post Unpacking: Any damage that occurs after the product has been unpacked and used will not qualify for a refund.
    • Incorrect Use: Refunds will not be issued if the product is damaged or defective due to improper use or mishandling by the customer.

Grievance Handling

We are dedicated to resolving any issues promptly and efficiently. If you encounter any grievances related to your purchase or experience with Flavours of Kitchen, please reach out to us at support@flavoursofkitchen.com. Our team is available to assist you and will respond to your query within 48 hours. Customer satisfaction is important to us, and we aim to resolve any concerns as quickly as possible.